General Enquiries: 01895 450 701 Existing Clients: 01895 450706 info@businesstraveldirect.co.uk

Growth, Development And Recognition

Working for Business Travel Direct is an exciting and rewarding experience. We have excellent staff retention and our Investor in People accreditation shows our commitment to our employees, so why wouldn’t you want to look at our careers?

Careers

Working for Business Travel Direct is an exciting and rewarding experience. We have excellent staff retention and our Investor in People Bronze Standard accreditation shows our commitment to our employees. If you would be interested in working for us, please email your CV and a covering letter to careers@businesstraveldirect.com and we’ll come back to you!

Senior Business Travel Consultant (2 vacancies)

We have 2 current vacancies for this position in two different offices.

Langley – Slough – Permanent   

Senior Travel Consultant based in our Langley office (free parking) – Salary: DOE  Start Date: ASAP

Oxford – MAT cover – approx 6 – 9 month contract

Senior Travel consultant required to cover maternity leave on a fixed term contract, based in our Oxford Office (free parking) – Salary: DOE  Start Date: ASAP

Job Purpose:

To provide exceptional service to all clients and colleagues ensuring that service level agreements and key performance indicators are met.

Primary role to fulfil clients travel requests ensuring that travel policies and procedures are followed.

Main responsibilities:
  • Provide professional, knowledgeable, accurate service to clients via email and telephone.
  • Ensure all requests are handled via the ABC Tool, within Service Level Agreements.
  • Take full responsibility for enquiry from initial request to ticket issue and invoicing.
  • To ensure full use of technology.
  • Compliance with all company processes and procedures including quality control checks.
  • Meet Individual goals and objectives as set by Operations Manager.
  • Support company goals and objectives as set by Managing Director.
  • Process tickets, amendments, reissues and refunds.
  • Ensure complaints are escalated to Team Manager.
  • To assist the Travel Team wherever required.
  • Compliance with Service Academy initiatives.

 

Skills, Experience and Qualifications:
  • Minimum 5 years travel industry experience.
  • Great interpersonal and communication skills.
  • Be able to communicate with staff at all levels.
  • Ability to work as part of a team and individually.
  • Excellent time management and organisational skills.
  • Attention to detail.
  • Ability to want to learn new processes and products.
  • Be able to deliver a high level of customer services at all times.
  • Work under pressure.

 

We love expanding our family at Business Travel Direct. If you think you would be a suitable candidate for either of these roles, please send your CV and covering letter to ngrice@businesstraveldirect.co.uk.

Groups and Events Manager

Langley – Slough – Full Time
Job Purpose:

Utilising the ABC Connections Events solution, manage all meeting, group and event activity via the Tool and to provide exceptional service to all clients and colleagues, ensuring service level agreements and key performance indicators are met. Whilst managing a small team with a view of growing and developing the business within the department.

Focussing on smaller meetings and events, initially with venues and hotels based upon competence and willingness ensuring that travel policies and procedures are followed.

 

Main responsibilities:
  • Motivate and drive the team and new technology forward
  • Provide professional, knowledgeable, accurate service to clients via email and telephone
  • Be a champion and subject matter expert on ABC Tool (following training)
  • Ensure all requests are handled via the ABC Tool, within Service Level Agreements.
  • Using their knowledge of venues and destinations, supported with an excellent technology platform; to source venues for meetings and events.
  • Effectively plan and manage client events including site visits and onsite management where required.
  • Negotiating with hotels and suppliers to secure the best commercial rates.
  • Deliver outstanding service to the clients specification.
  • To ensure full use of technology.
  • Compliance with all company processes and procedures including quality control checks.
  • Meet Individual goals and objectives as set by Operations Manager.
  • Support company goals and objectives as set by Managing Director.
  • Ensure complaints are processed.
  • To assist the Travel Team wherever required.
  • Compliance with Service Academy initiatives.

 

Skills, Experience and Qualifications:
  • Travel or meeting and events industry experience preferred but not essential, a positive attitude and a willingness to learn is, however, essential
  • Knowledge of ABC tool would be a bonus but not essential as full training will be provided
  • Must be fully PC literate
  • Confident and polite manner
  • Ability to make decisions when necessary
  • Great interpersonal and communication skills.
  • Be able to communicate with staff at all levels.
  • Ability to work as part of a team and individually.
  • Excellent time management and organisational skills.
  • Attention to detail.
  • Ability to want to learn new processes and products.
  • Be able to deliver a high level of customer services at all times.
  • Work under pressure.

 

We love expanding our family at Business Travel Direct. If you think you would be a suitable candidate for this role, please send your CV and covering letter to ngrice@businesstraveldirect.co.uk.

Contact Us