General Enquiries: 01895 450 701 Existing Clients: 01895 450706 info@businesstraveldirect.co.uk

Growth, Development And Recognition

Working for Business Travel Direct is an exciting and rewarding experience. We have excellent staff retention and our Investor in People accreditation shows our commitment to our employees, so why wouldn’t you want to look at our careers?

Careers

Working for Business Travel Direct is an exciting and rewarding experience. We have excellent staff retention and our Investor in People Bronze Standard accreditation shows our commitment to our employees. If you would be interested in working for us, please email your CV and a covering letter to ngrice@businesstraveldirect.co.uk and we’ll come back to you!

Implementation Support

Do you know about Travel Systems? Bored of not being about to make changes that you know would work? Read on below…

At Business Travel Direct, we have a position within our Implementation Team for an Implementation Support Assistant. This position is brand new and we are really excited about it. Hopefully you will be too!

We are looking for someone to come and join our implementation team who has worked within a travel operations setting and is familiar with booking systems such as GDS’s, traveller profiles, rail/hotel booking systems or other travel-related systems. You will bring knowledge of the travel industry to date (it doesn’t have to be loads, we will train you) and you will start to develop and literally implement them into our processes. The successful candidate will have a passion for using technology and travel systems.

To make a real success of the role, there are some things that we think you will need. Such as naturally having high levels of attention to detail and be someone who proactively likes solving problems. You will be organised, able to work with little supervision, and have a keen willingness to learn new skills. Being deadline-focused is essential as is your ability to prioritise and manage workloads. You will love multitasking as you will be required to complete a variety of tasks to a given timescale.

You will also have excellent written and communication skills and has previous experience in administration. Computer skills and Microsoft Office experience is essential, especially Excel. Full systems training will be provided, although previous usage or understanding of these systems will be an advantage.

So if this sounds like something that you would love to make your own then apply by emailing ngrice@businesstraveldirect.co.uk with your CV and a cover letter!

Senior Travel Consultant x 2

2 positions available: 1 Oxford, 1 Fareham – Permanent – Full Time

Job Purpose:

To provide exceptional service to all clients and colleagues ensuring that service level agreements and key performance indicators are met. Primary role to fulfil clients travel requests ensuring that travel policies and procedures are followed.

Main Responsibilities:
  • Provide professional, knowledgeable, accurate service to clients via email and telephone.
  • Ensure all requests are handled within Service Level Agreements.
  • Take full responsibility for enquiry from initial request to ticket issue and invoicing.
  • To ensure full use of technology.
  • Compliance with all company processes and procedures including quality control checks.
  • Meet Individual goals and objectives as set by Operations Manager.
  • Support company goals and objectives as set by Managing Director.
  • Demonstrate fare knowledge and expertise.
  • Process tickets, amendments, reissues and refunds.
  • Ensure complaints are escalated to Team Manager.
  • To assist the Travel Team wherever required.
Skills, Experience and Qualifications:
  • Minimum 5 years travel industry experience.
  • Great interpersonal and communication skills.
  • Be able to communicate with staff at all levels.
  • Ability to work as part of a team and individually.
  • Excellent time management and organisational skills.
  • Attention to detail.
  • Ability to want to learn new processes and products.
  • Be able to deliver a high level of customer services at all times.
Senior Travel Consultant - Out of Hours

Home Based  – Permanent – Out of Hours

Business Travel Direct is currently recruiting a Senior Business Travel Consultant for its new in-house Out of Hours department. If you enjoy working outside of the usual routine, are able to work comfortably under pressure and be passionate about client service then please apply to join our new out of hours team at Business Travel Direct.

Main Responsibilities:
  • Provide professional, knowledgeable, accurate service to clients via email and telephone.
  • Provide travel solutions to clients outside of normal working hours.
  • Ensure all requests are handled accurately and within Service Level Agreements.
  • Take full responsibility for enquiry from initial request to ticket issue and invoicing.
  • To ensure full use of technology.
  • Compliance with all company processes and procedures including quality control checks.
  • Meet Individual goals and objectives as set by Operations Manager.
  • Demonstrate fare knowledge and expertise.
  • Process tickets, amendments, reissues and refunds.
  • Ensure complaints are escalated to Operations Manager.
  • To assist the Travel Team wherever required.
Skills, Experience and Qualifications:
  • Be able to deliver exceptional client service skills at all times.
  • Minimum 5 years travel industry experience.
  • Great interpersonal and communication skills.
  • Strong fares knowledge including re calculations and exchange ticketing.
  • Fully competent booking flights rail, hotel and ground products using appropriate booking systems.
  • Ability to work as part of a team and individually.
  • Excellent time management and organisational skills.
  • Work to meticulous standards with an attention to detail.
  • Able to work comfortably under pressure and remain calm at all times.
Marketing Assistant

Langley, Slough  – Permanent – Full Time

Business Travel Direct is looking for an ambitious Marketing Assistant to join us at a pivotal time in the group’s brand and marketing history. Covering a range of exciting brands across The Ickenham Travel Group, the Marketing Assistant will work closely with the Marketing Director in developing new initiatives and executing comprehensive cross-channel marketing and communications plans.

Main Responsibilities
  • Contribute to brand and marketing planning
  • Create marketing communications and content for a number of brands of the Ickenham Travel Group, in line with strategic marketing plans
  • Create and maintain working Microsoft Office templates for multiple brands
  • Management of social media business accounts
  • Managing website content and internal comms platform via Content Management Systems
  • Interacting with stakeholders from across the business
  • Providing administrative support to the Marketing Director in all marketing-related activities
Skills, experience and qualifications
  • Understanding of modern marketing principles. Some experience in marketing and/or a marketing qualification is essential. This is a fast-paced role, so the ability to hit the ground running is required. The right candidate will quickly gain a lot of experience across a wide range of the marketing remit.
  • Creative mindset – this role is hands-on, creating written content, imagery, video and more. Experience in these areas is advantageous.
  • Adaptability – working across a variety of brands and a range of mediums and channels, adaptability is key. Demonstrable ability to multi-task and adhere to deadlines.
  • Collaborative and confident – a collaborative approach to teamwork, with the confidence to question colleagues where appropriate. Good people skills essential.
  • Good knowledge of market research techniques and databases
  • Excellent knowledge of MS Office, marketing computer software and online applications (CRM tools, Online analytics, Google Adwords etc.)
  • Qualification in marketing (Bachelor’s Degree/Chartered Institute of Marketing Diploma or equivalent) or relevant field is a strong advantage.

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