General Enquiries: 01895 450 701 Existing Clients: 01895 450706 info@businesstraveldirect.co.uk

Growth, Development And Recognition

Working for Business Travel Direct is an exciting and rewarding experience. We have excellent staff retention and our Investor in People accreditation shows our commitment to our employees, so why wouldn’t you want to look at our careers?

Careers

Working for Business Travel Direct is an exciting and rewarding experience. We have excellent staff retention and our Investor in People Bronze Standard accreditation shows our commitment to our employees. If you would be interested in working for us, please email your CV and a covering letter to ngrice@businesstraveldirect.co.uk and we’ll come back to you!

Junior Travel Consultant

Langley, Slough – Permanent – Full Time

Job Purpose:

To provide exceptional service to all clients and colleagues ensuring that service level agreements and key performance indicators are met. The primary role is to fulfil clients UK travel requests ensuring that travel policies and procedures are followed.

 

Main Responsibilities:
  • Complete all rail, car, hotel, parking, ferry and air reservations
  • Answer all incoming calls or respond to e mails within agreed service levels.
  • Managing your own reservations ensuring that they have been completed efficiently and promptly
  • Ensure all requests are researched offering a minimum of 3 choices to customers where appropriate
  • To ensure quality control checks are completed on all bookings
  • Meet sales targets set by Team Manager
  • Maintain traveller profiles where required
  • Ensure complaints are escalated to Team Manager
  • Invoicing
  • Arranging hotel bill backs
  • Ability prioritise, manage and complete a variety of tasks by given deadlines
  • To assist the Travel Team wherever required

 

Skills, Experience and Qualifications:
  • Great interpersonal and communication skills
  • Be able to communicate with the managers at all levels
  • Ability to work as part of a team and individually
  • Excellent time management and organizational skills
  • Effective time and workload management
  • Proactive problem solver
  • Excellent admin and organisational skills
  • Attention to detail
  • Ability to want to learn new processes and products
  • Be able to deliver a high level of customer services at all times
  • Full Microsoft understanding including Word/ Outlook
  • Enthusiastic and friendly approach

Executive Support Administrator

Langley, Slough – 30 hours per week – Permanent

Business Travel Direct is currently recruiting an Executive Support Administrator for a 30 hour, 5 days a week position based at our Head Office in Langley, Berkshire. Supporting the Senior Executive – HR in day-to-day duties for around 125 employees. Business Travel Direct is a busy Travel Management Company which is expanding at a rapid rate.

The ideal candidate will be able to manage all of the HR administration for the group. You will be enthusiastic, be able to apply common sense and ideally hold previous HR experience which you will utilise on a daily basis. Included in the position would be to manage all facilities for the group. This covers 6 sites across the South East and some planned travel to these sites would be needed. You will meet and greet all visitors and clients to our Head Office.

The position will also be providing support to the Executive Director. The position is starting immediately with a flexibility on hours but not on days.

Manager – Meetings & Events

Langley, Slough – Permanent – Full Time

Business Travel Direct is currently recruiting a Manager for the Groups and Events division. This role will report in the Senior Director of Groups and Events and be a pivotal role in the event delivery for the division.

Main Responsibilities:
  • Overseeing event delivery for the division
  • Devising operational policies and procedures to increase performance levels
  • Daily organisation of all enquiries and workload of team members
  • Supporting with onsite delivery when required
  • Key assistance in developing client briefs
  • Supporting on pitches when required
  • To ensure that all administration, both internal and external is of the highest standard.
  • Develop and maintain effective working relationships with colleagues in the appropriate offices.
  • Be able to work flexible hours when necessary.
  • Increase profitability and productivity of all projects
  • Ensure all invoicing and other aspects of finance is accurate and up to date.
  • To ensure all SLA’s and KPI’s are consistently met.

 

Skills, Experience and Qualifications:
  • Event agency (or events within a TMC) experience is essential
  • Hands on experience of project management and venue sourcing
  • Hotel contracting experience
  • Experience of end-to-end project management and budgetary responsibility
  • Travel industry and destination knowledge
  • Supplier sourcing, contracting, management and liaison
  • Experienced with an event/delegate management software package (especially event or ABC) including the ability to build a registration website
  • Event (on-site) management in UK and overseas.
  • Managing a team
  • Well-developed negotiation skills
  • First-hand experience of pricing for meetings and events
  • Understanding of contractual practices required
  • Enthusiastic and commercially minded

Groups and Events Travel Consultant

Langley, Slough – Permanent – Full Time

Business Travel Direct are currently recruiting for a Groups and Events Travel Consultant. This role comes at an exciting time for the Groups and Events division as it evolves and develops. The role reports to the Groups and Events Manager.

Main Responsibilities:
  • Create group and individual reservations and accurately input data
  • Negotiate best fares with suppliers as well as flexible terms and conditions
  • Responsible for controlling budgeted costs
  • Main point of contact for both internal and external clients and suppliers
Skills, experience and qualifications:
  • Proven experience in the business travel sector and would have groups and events experience
  • Sabre experience required
  • Excellent fare and ticketing knowledge including Published, Net, Group and consolidator fare types
  • Knowledge and experience of the air/travel industry and key contacts
  • Excel experience required
  • Strong negotiation skills
  • Enthusiastic approach
  • The ability to multi-task, prioritise and handle a busy workload
  • Ability to remain calm, flexible and friendly when under pressure
  • Good communication skills – including written, verbal and presentational
  • Ability to influence others and gain confidence and trust
  • A good team player, able to work successfully with colleagues
  • Willingness to travel

Implementation Support

Langley, Slough – Permanent – Full Time

Do you know about Travel Systems? Bored of not being about to make changes that you know would work? Read on below…

At Business Travel Direct, we have a position within our Implementation Team for an Implementation Support Assistant. This position is brand new and we are really excited about it. Hopefully you will be too!

We are looking for someone to come and join our implementation team who has worked within a travel operations setting and is familiar with booking systems such as GDS’s, traveller profiles, rail/hotel booking systems or other travel-related systems. You will bring knowledge of the travel industry to date (it doesn’t have to be loads, we will train you) and you will start to develop and literally implement them into our processes. The successful candidate will have a passion for using technology and travel systems.

To make a real success of the role, there are some things that we think you will need. Such as naturally having high levels of attention to detail and be someone who proactively likes solving problems. You will be organised, able to work with little supervision, and have a keen willingness to learn new skills. Being deadline-focused is essential as is your ability to prioritise and manage workloads. You will love multitasking as you will be required to complete a variety of tasks to a given timescale.

You will also have excellent written and communication skills and has previous experience in administration. Computer skills and Microsoft Office experience is essential, especially Excel. Full systems training will be provided, although previous usage or understanding of these systems will be an advantage.

So if this sounds like something that you would love to make your own then apply by emailing ngrice@businesstraveldirect.co.uk with your CV and a cover letter!

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