General Enquiries: 01895 450 701 Existing Clients: 01895 450706 info@businesstraveldirect.co.uk

Growth, Development And Recognition

Working for Business Travel Direct is an exciting and rewarding experience. We have excellent staff retention and our Investor in People accreditation shows our commitment to our employees, so why wouldn’t you want to look at our careers?

Careers

Working for Business Travel Direct is an exciting and rewarding experience. We have excellent staff retention and our Investor in People Bronze Standard accreditation shows our commitment to our employees. If you would be interested in working for us, please email your CV and a covering letter to ngrice@businesstraveldirect.co.uk and we’ll come back to you!

Senior Business Travel Consultant

Oxford – Permanent – Full Time

Job Purpose:

To provide exceptional service to all clients and colleagues ensuring that service level agreements and key performance indicators are met. The primary role is to fulfil clients’ travel requests ensuring that travel policies and procedures are followed.

 

Main Responsibilities:
  • Provide professional, knowledgeable and accurate service to clients via email and telephone
  • Ensure all requests are handled within the Service Level Agreements
  • Take full responsibility for enquiry from initial request to ticket issue and invoicing
  • To ensure full use of technology
  • Compliance with all company processes and procedures including quality control checks
  • Meet individual goals and objectives set by Operations Manager
  • Support company goals and objectives set by Managing Director
  • Demonstrate fare knowledge and expertise
  • Process tickets, amendments, reissues and refunds
  • Ensure complaints are escalated to Team Manager
  • To assist the Travel Team wherever required

 

Skills, Experience and Qualifications:
  • Proven travel industry experience
  • Great interpersonal and communication skills
  • Be able to communicate with staff at all levels
  • Ability to work as part of a team and individually
  • Excellent time management and organisational skills
  • Attention to detail
  • Ability to want to learn new processes and products
  • Be able to deliver a high level of customer service at all times
  • Work under pressure

Administration Assistant

Langley, Slough – 1 Year Fixed Term Contract – Full Time

Business Travel Direct have recently revised their administration function and as a result we have now created a central hub for the company. This exciting opportunity will allow the right incumbent to take the role and make it their own. Working within a team of 6, that will expand to a team of 8 you will work closely across all 3 sites to ensure that cross function activity is seamless. Full training for the role will be provided however this a very exciting new opportunity.

Job Purpose:

Reporting to the Administration Manager, you will be expected to provide high quality and sustainable administration to Operations teams, supporting company margin and cash flow initiatives.

 

Main Responsibilities:
  • Support company margin and cash flow initiatives
  • Client Invoicing
  • 3rd party supplier invoicing
  • Clearing un invoiced through workflow management and 743
  • Credit card reconciliation / Conferma SNAP
  • Maintain invoice backlog to 6 weeks
  • Refunds
  • Billbacks
  • Assisting with general accounts queries
  • Work onsite at all other office locations as required
Skills, experience and qualifications:
  • Proficient use of Procon
  • GDS knowledge
  • Effective time and workload management
  • Proactive problem-solving approach
  • Effective written communication skills required
  • Excellent administration and organisational skills
  • Deadline focussed with ability to prioritise, manage and complete a variety of tasks to given timescales
  • Ability to use initiative and work with little supervision
  • Very high level of attention to details
  • Computer skills – Microsoft Office experience essential

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