General Enquiries: 01895 450 701 Existing Clients: 01895 450706 info@businesstraveldirect.co.uk

Growth, Development And Recognition

Working for Business Travel Direct is an exciting and rewarding experience. We have excellent staff retention and our Investor in People accreditation shows our commitment to our employees, so why wouldn’t you want to look at our careers?

Careers

Working for Business Travel Direct is an exciting and rewarding experience. We have excellent staff retention and our Investor in People Bronze Standard accreditation shows our commitment to our employees. If you would be interested in working for us, please email your CV and a covering letter to ngrice@businesstraveldirect.co.uk and we’ll come back to you!

Business Development Manager – Southern UK

Southern UK – Permanent – Full Time

Job Purpose:

Following a record year of business growth we are seeking a talented, self-motivated individual to join our expanding corporate travel Sales Team. With B2B sales experience, preferably working for a travel management company, the successful candidate will be joining the company at a very exciting time – as we enter the latest phase to reinforce our position as one of the UK’s premier travel management companies.

Venue Finder – Zen

Langley, Slough – Permanent – Full Time

Job Purpose:

Due to the continued development of our new dedicated meetings and events division Zen, there is now an exciting opportunity for a Venue Finding Consultant to join the team.

Main Responsibilities:

To be considered for this Venue Finding role we are looking for a candidate who has a strong passion for the events industry and the eagerness to build their career.

Due to the nature of the work, we do require candidates to have proven working experience the events industry. Most importantly, it is crucial that you have the drive and motivation to work within a fast-moving agency. You will need to be able to multi-task and work under pressure, always paying special attention to detail.

You must be familiar with Microsoft Office and Excel and have a good command of the English language, both written and spoken. You will also be expected to check emails occasionally out of office hours to maintain our excellent customer service record.

Experience of Venue Directory or Cvent preferred.

Key areas of responsibilityl:

  • Taking incoming enquiries over the phone and email
  • Venue sourcing (throughout the UK and Overseas)
  • Liaising with hotels and suppliers
  • Coordinating and arranging site visits
  • Preparing proposals – giving multiple venue options to the client
  • Negotiating rates with venue
  • Keeping updated on venue and industry trends
  • Administration support

Executive Support Assistant

Langely – Permanent – 30 hours a week

Job Purpose:

To provide high quality and sustainable administration to the business through HR and ISO. In particular, to facilitate greater bandwidth for / speed of implementation on multiple project initiatives. Provide additional HR cover to enable 5-day cover and for Senior Executive – HR to reduce time spent on facilities issues to focus more on HR development. Also, to provide general Exec Team support, where needed.

Main Responsibilities:
  • Leading on ISO for the Group.
  • Performing internal audits.
  • Hosting and preparing for external audits.
  • Co-ordinating ISO committee members to ensure they deliver their departmental responsibilities.
  • Updating the business of legislative changes.
  • Maintaining ISO manuals, logs and registers.
  • Provide administrative and assistance with HR and general support to the Exec team as when needed.
  • Be efficient in HR systems and data audits.
  • Managing induction process activity.
  • Working across departments to provide an efficient and prompt service to the business and external clients.
  • Managing all facilities for the Group.
  • Supporting Executives in day to day work load.
  • Producing contracts of employment.
  • Delivering against tight deadlines.
  • Working closely with Execs to help plan, deliver and monitor multiple transformation initiatives.
  • Co-ordinating Board (and other senior meeting logistics/catering) and diary planning.
  • Assisting with logistics planning for client and prospect major meetings.
  • Meet and greet (where possible) for clients and suppliers visiting Langley.
  • Assist with internal communication logistics.

 

Skills, Experience and Qualifications:
  • Strong administration experience.
  • Ideally will have worked in an HR environment previously.
  • Be highly professional and confidential at all times.
  • Confident, good communication skills and able to be assertive.
  • Good basic knowledge of Excel and other Microsoft programmes.

Programme Manager

Langley, Slough – Permanent – Full Time

Job Purpose:

The primary objective for the role is to coordinate, facilitate and optimise change and the pace of change within the Ickenham Travel Group.

 

Main Responsibilities:

This is a wide reaching role with the need for the jobholder to both maintain the overview to ensure project goals are delivered and also to work at the detailed level when necessary.

The jobholder will:

  • Assist project managers and sponsors to initiate and progress projects
  • Keep a track of projects and ensure progress in accordance with original project approvals or as amended through a managed process
  • Organise monthly programme coordination meetings to ensure prioritisation and optimisation of projects
  • Coach and support project managers (line managers without formal project management backgrounds)
  • Engender a conventional project management approach
  • Encourage the initiation of projects

 

Skills, Experience and Qualifications:
  • Strong people skills with the ability to inspire and motivate
  • Structured, organised and disciplined approach with good attention to detail
  • A positive change mentality and can do/make it happen approach
  • Good understanding of systems and processes in terms of their operation though technical ability is not required
  • Experience of project methodologies
  • Organised & structured approach with good project management skills
  • Good communication skills
  • Good standard of formal education
  • Travel industry & travel process experience (preferred)
  • Initiative, enquiring mind and good listening skills
  • Strong work ethic

Senior Travel Consultant x 2

2 positions available: 1 Oxford, 1 Fareham – Permanent – Full Time

Job Purpose:

To provide exceptional service to all clients and colleagues ensuring that service level agreements and key performance indicators are met. Primary role to fulfil clients travel requests ensuring that travel policies and procedures are followed.

 

Main Responsibilities:
  • Provide professional, knowledgeable, accurate service to clients via email and telephone.
  • Ensure all requests are handled within Service Level Agreements.
  • Take full responsibility for enquiry from initial request to ticket issue and invoicing.
  • To ensure full use of technology.
  • Compliance with all company processes and procedures including quality control checks.
  • Meet Individual goals and objectives as set by Operations Manager.
  • Support company goals and objectives as set by Managing Director.
  • Demonstrate fare knowledge and expertise.
  • Process tickets, amendments, reissues and refunds.
  • Ensure complaints are escalated to Team Manager.
  • To assist the Travel Team wherever required.

 

Skills, Experience and Qualifications:
  • Minimum 5 years travel industry experience.
  • Great interpersonal and communication skills.
  • Be able to communicate with staff at all levels.
  • Ability to work as part of a team and individually.
  • Excellent time management and organisational skills.
  • Attention to detail.
  • Ability to want to learn new processes and products.
  • Be able to deliver a high level of customer services at all times.

Junior Travel Consultant

Langley, Slough – Permanent – Full Time

Job Purpose:

To provide exceptional service to all clients and colleagues ensuring that service level agreements and key performance indicators are met. The primary role is to fulfil clients UK travel requests ensuring that travel policies and procedures are followed.

 

Main Responsibilities:
  • Complete all rail, car, hotel, parking, ferry and air reservations
  • Answer all incoming calls or respond to e mails within agreed service levels.
  • Managing your own reservations ensuring that they have been completed efficiently and promptly
  • Ensure all requests are researched offering a minimum of 3 choices to customers where appropriate
  • To ensure quality control checks are completed on all bookings
  • Meet sales targets set by Team Manager
  • Maintain traveller profiles where required
  • Ensure complaints are escalated to Team Manager
  • Invoicing
  • Arranging hotel bill backs
  • Ability prioritise, manage and complete a variety of tasks by given deadlines
  • To assist the Travel Team wherever required

 

Skills, Experience and Qualifications:
  • Great interpersonal and communication skills
  • Be able to communicate with the managers at all levels
  • Ability to work as part of a team and individually
  • Excellent time management and organizational skills
  • Effective time and workload management
  • Proactive problem solver
  • Excellent admin and organisational skills
  • Attention to detail
  • Ability to want to learn new processes and products
  • Be able to deliver a high level of customer services at all times
  • Full Microsoft understanding including Word/ Outlook
  • Enthusiastic and friendly approach

Executive Support Administrator

Langley, Slough – 30 hours per week – Permanent

Business Travel Direct is currently recruiting an Executive Support Administrator for a 30 hour, 5 days a week position based at our Head Office in Langley, Berkshire. Supporting the Senior Executive – HR in day-to-day duties for around 125 employees. Business Travel Direct is a busy Travel Management Company which is expanding at a rapid rate.

The ideal candidate will be able to manage all of the HR administration for the group. You will be enthusiastic, be able to apply common sense and ideally hold previous HR experience which you will utilise on a daily basis. Included in the position would be to manage all facilities for the group. This covers 6 sites across the South East and some planned travel to these sites would be needed. You will meet and greet all visitors and clients to our Head Office.

The position will also be providing support to the Executive Director. The position is starting immediately with a flexibility on hours but not on days.

Senior Business Travel Consultant – Out of Hours

Home Based  – Permanent – Out of Hours

Business Travel Direct is currently recruiting a Senior Business Travel Consultant for its new in-house Out of Hours department. If you enjoy working outside of the usual routine, are able to work comfortably under pressure and be passionate about client service then please apply to join our new out of hours team at Business Travel Direct.

Main Responsibilities:
  • Provide professional, knowledgeable, accurate service to clients via email and telephone.
  • Provide travel solutions to clients outside of normal working hours.
  • Ensure all requests are handled accurately and within Service Level Agreements.
  • Take full responsibility for enquiry from initial request to ticket issue and invoicing.
  • To ensure full use of technology.
  • Compliance with all company processes and procedures including quality control checks.
  • Meet Individual goals and objectives as set by Operations Manager.
  • Demonstrate fare knowledge and expertise.
  • Process tickets, amendments, reissues and refunds.
  • Ensure complaints are escalated to Operations Manager.
  • To assist the Travel Team wherever required.

 

Skills, Experience and Qualifications:
  • Be able to deliver exceptional client service skills at all times.
  • Minimum 5 years travel industry experience.
  • Great interpersonal and communication skills.
  • Strong fares knowledge including re calculations and exchange ticketing.
  • Fully competent booking flights rail, hotel and ground products using appropriate booking systems.
  • Ability to work as part of a team and individually.
  • Excellent time management and organisational skills.
  • Work to meticulous standards with an attention to detail.
  • Able to work comfortably under pressure and remain calm at all times.

Groups and Events Travel Consultant

Langley, Slough – Permanent – Full Time

Business Travel Direct are currently recruiting for a Groups and Events Travel Consultant. This role comes at an exciting time for the Groups and Events division as it evolves and develops. The role reports to the Groups and Events Manager.

Main Responsibilities:
  • Create group and individual reservations and accurately input data
  • Negotiate best fares with suppliers as well as flexible terms and conditions
  • Responsible for controlling budgeted costs
  • Main point of contact for both internal and external clients and suppliers
Skills, experience and qualifications:
  • Proven experience in the business travel sector and would have groups and events experience
  • Sabre experience required
  • Excellent fare and ticketing knowledge including Published, Net, Group and consolidator fare types
  • Knowledge and experience of the air/travel industry and key contacts
  • Excel experience required
  • Strong negotiation skills
  • Enthusiastic approach
  • The ability to multi-task, prioritise and handle a busy workload
  • Ability to remain calm, flexible and friendly when under pressure
  • Good communication skills – including written, verbal and presentational
  • Ability to influence others and gain confidence and trust
  • A good team player, able to work successfully with colleagues
  • Willingness to travel

Implementation Support

Langley, Slough – Permanent – Full Time

Do you know about Travel Systems? Bored of not being about to make changes that you know would work? Read on below…

At Business Travel Direct, we have a position within our Implementation Team for an Implementation Support Assistant. This position is brand new and we are really excited about it. Hopefully you will be too!

We are looking for someone to come and join our implementation team who has worked within a travel operations setting and is familiar with booking systems such as GDS’s, traveller profiles, rail/hotel booking systems or other travel-related systems. You will bring knowledge of the travel industry to date (it doesn’t have to be loads, we will train you) and you will start to develop and literally implement them into our processes. The successful candidate will have a passion for using technology and travel systems.

To make a real success of the role, there are some things that we think you will need. Such as naturally having high levels of attention to detail and be someone who proactively likes solving problems. You will be organised, able to work with little supervision, and have a keen willingness to learn new skills. Being deadline-focused is essential as is your ability to prioritise and manage workloads. You will love multitasking as you will be required to complete a variety of tasks to a given timescale.

You will also have excellent written and communication skills and has previous experience in administration. Computer skills and Microsoft Office experience is essential, especially Excel. Full systems training will be provided, although previous usage or understanding of these systems will be an advantage.

So if this sounds like something that you would love to make your own then apply by emailing ngrice@businesstraveldirect.co.uk with your CV and a cover letter!

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