General Enquiries: 01895 450 701 | Existing Clients: 01895 450706 info@businesstraveldirect.co.uk

Careers

Ready for a rewarding career with an industry-leader?

Working for Business Travel Direct is an exciting and rewarding experience. We have excellent staff retention and our Investor in People Silver Standard accreditation shows our commitment to our employees.

If you would be interested in working for us, please email your CV and a covering letter to selmer@businesstraveldirect.co.uk and we’ll come back to you!

Operations Manager

Langley, Slough – Permanent – Full Time

Job Purpose:

The main role of an Operations Manager is to support the growth ambition of Business Travel Direct (R&M) whilst retaining a high degree of service focus and team spirit. Operations Managers also support their team in a consultant role as well as managing their own client portfolio.

Competencies:
  • Strong leadership ethic
  • Solid commercial ability
  • Ability to remain objective at all times
  • Effective listening skills
  • Strategic and innovating thinking and approach
  • Good at problem solving and solutions based thinking
  • Promotes a collaborative team working environment at all times
  • Ability to make effective decisions based on business rationale
  • Operates a no blame team culture
  • Ability to multi-task
  • Ability to communicate effectively at all levels
Main Responsibilities:
  • Monitor staff performance
  • Encourage and reinforce team work ethic
  • Provide performance feedback discussions at every level
  • Pro-actively build meaningful and long lasting relationships
  • Deliver extraordinary service geared to exceeding clients expectation at all times
  • Demonstrate proactive thinking when providing travel solutions
  • Ensure the team delivers all agreed targets and objectives
  • Deliver on personal agreed targets and objectives
  • Achieve SLA’s for specified accounts 
  • Communicate key business information to the team via monthly team meetings and ad hoc updates
  • Identify trading trends and feedback as appropriate
  • Via team coaching, maximise earning income on the teams
  • Encourage compliance of company policies and procedures
  • Demonstrate initiative by developing work efficiencies to support improved operational environment and service to client.
  • Monitor client issues and trends and escalate as appropriate
  • Anticipate and manage escalated incidents of client dissatisfaction whilst supporting the consultant.
Skills, Experience and Qualifications:
  • Excellent interpersonal skills
  • Ability to motivate and provide direction to individuals and team to achieve agreed targets
  • Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines
  • Sound knowledge of industry
  • Experience of using MS Word and Excel software packages
  • Knowledge of company policies, procedures, ethics, values and vision
  • Excellent planning and organisational skills
  • Experience with managing people and monitoring performance
Events Co-ordinator | Zen

Langley, Slough – Permanent – Full Time

Who are are

Launched in January 2019, Zen Meetings & Events are an Event Agency based near Slough. We’re part of the award winning Business Travel Direct. We’re a small but closely knit team of 7, with many years of experience in the travel and event industry.

What we do

Events of all shapes and sizes:  from small meetings for 4 to conferences for 4000, we manage end to end projects for different industries including fashion, retail, tech, pharma, finance and many more

What we’re looking for

We’re looking for an Event Co-ordinator who would be responsible for the following:

  • Using appropriate technology to research suppliers
  • Preparing proposals for clients
  • Negotiating rates, terms and conditions with suppliers
  • Co-ordinating supplier contracts, rooming lists, dietary requirements, final event sheets
  • Controlling budgets
  • Post event invoicing
  • Being a main point of contact for internal and external clients and suppliers
We’re looking for someone who is
  • Enthusiastic
  • A team player
  • Able to multi-task, prioritise and handle a busy workload
  • Able to remain calm, flexible and friendly when under pressure
  • A great communicator

www.findzen.co.uk

Junior Travel Consultant

Langley, Slough – Permanent – Full Time

Job Purpose:

To provide exceptional service to all clients and colleagues ensuring that service level agreements and key performance indicators are met. Primary role to fulfil clients travel requests ensuring that travel policies and procedures are followed.

Main Responsibilities:
  • Provide professional, knowledgeable, accurate service to clients via email and telephone.
  • Ensure all requests are handled within Service Level Agreements.
  • Take full responsibility for enquiry from initial request to completion.
  • To ensure full use of technology.
  • Compliance with all company processes and procedures including quality control checks.
  • Meet Individual goals and objectives as set by Operations Manager.
  • Support company goals and objectives.
  • Demonstrate knowledge and expertise of systems and processes once trained.
  • Process bookings, tickets, amendments, reissues and refunds.
  • Ensure complaints are escalated to Team Manager.
  • Compliance with initiatives.
Skills, Experience and Qualifications:
  • Ability to want to learn new processes and products.
  • Great interpersonal and communication skills.
  • Ability to work as part of a team and individually.
  • Excellent time management and organisational skills.
  • Attention to detail.
  • Be able to deliver a high level of customer services at all times.
  • Work under pressure.
  • Effective time and workload management.
  • Proactive problem solving approach.
  • Ability to use initiative and work with little supervision.
  • Computer skills – Microsoft Office (Word, Excel & Outlook) experience essential.
Groups and Events Travel Consultant

Langley, Slough – Permanent – Full Time

Business Travel Direct are currently recruiting for a Groups and Events Travel Consultant. This role comes at an exciting time for the Groups and Events division as it evolves and develops. The role reports to the Groups and Events Manager.

Main Responsibilities:
  • Create group and individual reservations and accurately input data
  • Negotiate best fares with suppliers as well as flexible terms and conditions
  • Responsible for controlling budgeted costs
  • Main point of contact for both internal and external clients and suppliers
 
Skills, experience and qualifications:
  • Proven experience in the business travel sector and would have groups and events experience
  • Sabre experience required
  • Excellent fare and ticketing knowledge including Published, Net, Group and consolidator fare types
  • Knowledge and experience of the air/travel industry and key contacts
  • Excel experience required
  • Strong negotiation skills
  • Enthusiastic approach
  • The ability to multi-task, prioritise and handle a busy workload
  • Ability to remain calm, flexible and friendly when under pressure
  • Good communication skills – including written, verbal and presentational
  • Ability to influence others and gain confidence and trust
  • A good team player, able to work successfully with colleagues
  • Willingness to travel
Marketing Assistant

Langley, Slough  – Permanent – Full Time

Business Travel Direct is looking for an ambitious Marketing Assistant to join us at a pivotal time. Covering a wide range of the marketing remit, the Marketing Assistant will work closely with the Marketing Director in developing new initiatives and executing comprehensive cross-channel marketing and communications plans.

Main Responsibilities
  • Contribute to brand and marketing planning
  • Create marketing communications and content across a number of brands in line with strategic marketing plans
  • Create and maintain working Microsoft Office templates for multiple brands
  • Management of social media business accounts
  • Managing website content and internal comms platform via Content Management Systems
  • Interacting with and supporting stakeholders from across the business
  • Providing administrative support to the Marketing Director in all marketing-related activities
Skills, experience and qualifications
  • Understanding of modern marketing principles. Some experience in marketing and/or a marketing qualification is essential. This is a fast-paced role, so the ability to hit the ground running is required. The right candidate will quickly gain a lot of experience across a wide range of the marketing remit.
  • Creative mindset – this role is hands-on, creating written content, imagery, video and more. Experience in these areas is advantageous.
  • Adaptability – working across a variety of brands and a range of mediums and channels, adaptability is key. Demonstrable ability to multi-task and adhere to deadlines.
  • Collaborative and confident – a collaborative approach to teamwork, with the confidence to question colleagues where appropriate. Good people skills essential.
  • Good knowledge of market research techniques and databases.
  • Excellent knowledge of MS Office required. Experience in other marketing-related computer software and online applications (e.g. website CMS, Adobe Creative Suite, CRM tools, analytics, Google Adwords etc.) highly desirable.
  • Qualification in marketing (Bachelor’s Degree/Chartered Institute of Marketing Diploma or equivalent) or relevant field is desirable.

Contact Us

You can contact our Langley Head Office using the following information or use the form opposite to get in touch.

4 Waterside Court, Waterside Drive, Langley, Slough, SL3 6EZ

+ 44 (0)1895 450701

info@businesstraveldirect.co.uk

Send Us A Message