Your Personal Information Is Safe With Us
We take your privacy seriously. That’s why we’re accredited with an internationally-recognised certification in data security, storage and risk management.
Data Privacy and Security
We understand that your data is sacred – that’s why we only collect the information necessary for your travel requirements. We know exactly what data we need, where it is and why it’s stored, and as an ISO27001 certified company, we constantly review our security practices and controls for your peace of mind.
We want you to know that you can trust us to respect your privacy and keep your personal information safe. Legislation implemented on 25th May 2018, called the General Data Protection Regulation (GDPR), gives you more control over your data. We see it as a great opportunity to show you exactly what we do with the information you give us permission to have, so we can provide you with the best possible travel service.
What kind of personal data do we collect?
The business travel industry is dependent on large volumes of data to facilitate travel arrangements, itinerary requests and related services. For example, to make a booking, we might need information such as your name, relevant addresses, contact information, passport details, banking details, dietary requirements and any other information that will help us meet your travel requests. In other circumstances, we may keep your data on record to respond to you regarding an enquiry or a promotional event/competition. In some cases, we also might need to pass your travel information onto a third party if you’ve specifically requested a travel ancillary that we ourselves, do not handle in-house; travel insurance or visa applications, for example.
Being an ISO27001 certified organisation means that we have carefully selected all of our partners and subsequently have ensured they meet our heightened security standards. It also means that we ourselves have a robust and secure data management system in place. Any data we collect is securely stored only for as long as legitimately necessary.
We are committed to providing independent assurance of our data privacy system and security controls through regular third-party assessments and audits. We take data security very seriously, providing continuous training for our staff around the handling of personal information, scrutinising our supply chain and industry partners on their data-practices and creating a dedicated in-house ISO Committee to focus on ensuring we meet industry standards and best practice.
ISO27001 is a globally-recognised standard of risk management that provides a framework for a robust Information Security Management System (ISMS). What this means for our clients is that they have complete assurance that their data and information meets international standards and is handled and stored with minimal risk.
General Data Protection Regulation (GDPR) – We’re complying
Find out all you need to know about what GDPR is, when it applied and how it affects the business travel industry.
GDPR – Are You Ready?
Find out all you need to know about what GDPR is, when it applies and how it affects the business travel industry, you, and your travellers.