We take great pride in the value and levels of service we deliver to our clients. Below is a selection of what they have to say about us:
You deserve a medal. When this is over I'll tell anyone who will listen just how hard you have worked to help your customers. J.V., Publisher, publishing business
I have never experienced such consistently prompt, knowledgeable and helpful service from an agent. Even when things are difficult I can relax knowing that you will go the extra mile to help me. J.M., leading UK financial services company
We have used a few people but BTD is always my favorite. We mainly use Julia - she knows everything about my guys which is a huge help, she is always reminding me of things that need doing and offers to book them for me it really helps me keep on top of everything and make my day a million times easier. The Brokers trust her as there are never any mistakes. C.B., Manager, international insurance brokerage
BTD were excellent. I'm not sure that BTD could have done much more to help us; they were on the ball and were constantly looking for ways to get us home. I'm not sure how their system worked, whether they allocated dedicated staff to the volcano problem and specific customers but we seemed to be talking all the time to J.E. who was extremely helpful and always there for us. I thought BTD did a superb job in keeping us informed over the period and in getting us on the first possible flight.
C.R., corporate traveller, international charity
J.K. rocks our world!!! She understands our business model perfectly and always goes above and beyond in service with itinerary prep, quotations, cost-saving ideas etc. We would be lost without her! V.T., manager, international training business
Everyone at the office is helpful and always on top of everything. You come back to us quickly with several options all of which match our requirements perfectly. You understand how busy we can be and don't take up any time - you do it all and send it all over in one email which makes everything so straightforward and easy for me!
C.B., corporate traveller, insurance company.
We very much value the support Business Travel Direct provides to our various travel projects. Business Travel Direct's consultative approach ensures we have the clarity we need to explore the options available to us. M. B., Director of Global Travel Company
Working with Business Travel Direct has been a breath of fresh air. We now enjoy a completely transparent financial and operational relationship. In addition to delivering significant cost saving, this also enables us to forecast travel related costs far more accurately. I wish we had found them years ago!
N. M., Director of Business Services, FTSE 100 Services Company
On behalf of myself and all my fellow travellers that have struggled to get home and are still trying to get home, I would like to take this opportunity to thank all the staff at BTD who have worked round the clock to solve all of our problems in some shape way or form.
S.K., Director of HR, financial services company
Their support and assistance was second to none. We had continuity with one particular member of staff throughout the duration of the delay, who could not have done more.
D. F., corporate traveller, international charity
In situations like this I was so relieved to have BTD working on our behalf – the thought of hanging on the phone for hours to BA doesn't bear thinking about, 3 of my flights got cancelled, so I'd have spent hours on hold. The US based BA number was always busy so if you didn't have a company like BTD working for you it must have been awful.
S. D., corporate traveller, international charity
I just wanted to thank all of your staff for their tireless efforts and support in finding alternative routes for John and Roger each time planes were cancelled. They were so helpful and kept me sane, it would have been a nightmare to keep re-organising on my own. We finally succeeded on Plan D. Once again, many thanks to everyone.
J.T., PA and office manager, international property development company
BTD were brilliant throughout the volcanic ash fiasco, and the assistance provided was above and beyond the call..... and much appreciated. Its brilliant having a dedicated team as we know that ensures we have all bases covered 100% of the time.
C.B., corporate traveller, IT software company
I just wanted to thank you and everyone involved with the unprecedented service you have provided during this time of complete chaos in Your updates have proven to be very valuable and provide constant information to those members of staff that find themselves stranded. S.C., PA to Group Directors, leading health clubs business
They save me a lot of time in locating hotels in areas that I am not familiar, and provide me with cost saving options. J.O., public sector aerospace business
If you would like more information about us and our services contact us today on
0845 313 8701 or view more contact details here
