In order for Business Travel Direct to continue to provide market leading quality
in both our services and products, a number of accreditations have been undertaken. We are so confident about our high standards of travel management products and service we initiated the auditing of the entire business through impartial accreditation bodies.

Our clients can be assured of ongoing and ever evolving quality facilities, infrastructure, and training programmes through the following:

ISO 9001:2000 Accreditation for the international standard of Quality Management Systems. It is the policy of Business Travel Direct to provide the highest possible quality of services to all our clients.

Quality in everything we do: service, processes, documentation, communication, training.

To achieve this high quality and consistency requires a systematic and disciplined approach by all staff in all activities associated with the delivery of client specific requirements.

Every 6 months, third party auditors test our compliance by randomly selecting procedures. This stamp of approval guarantees our continuous improvement and ability to meet quality requirements to satisfy your needs.

ISO 14001:2004 Accreditation in the recognised standard for Environment Management Systems, including: recycling, waste, energy and carbon footprint. Our policy is to encourage environmental responsibility through all levels of our organisation.

We have reduced our environmental impact and operate in an environmentally sustainable manner, maintaining a robust framework helps us achieve this.

Investor in People Accreditation awarded after first evaluation, an accolade not many companies can boast.This standard is a business improvement tool designed to advance an organisations performance through its employees.

Our framework is to continuously improve Business Travel Direct's performance and realise objectives through the management and development of our people.

It has three principles to which we must subscribe and key indicators to work towards: plan, do, review. This framework has been rolled out throughout the Ickenham Travel Group.