General Enquiries: 01895 450 701 | Existing Clients: 01895 450706 info@businesstraveldirect.co.uk

Technology

At the core of our service offering is best-in-class technology

Business Travel Direct invests in the very best technology to provide our clients with a wealth of benefits across the entire business travel journey.

We combine the right technology with unparalleled offline expertise to ensure you have a robust travel programme with a technology solution tailored to the requirements of your organisation.

 

Log into your online booking tool to simultaneously search for flights, car rental, rail and accommodation with a streamlined approval process; ensure you receive the lowest possible hotel and flight prices with our rate assurance technology; manage your itinerary straight from your smartphone with app integration; provide exceptional duty of care fulfilment with our tracking technology; streamline your expense management with Concur Expense. When it comes to travel tech, we have you covered.

Online booking solutions

Business Travel Direct offers online solutions that can be uniquely tailored to suit your requirements and your brand. We appreciate that every organisation has different needs and no one travel policy is the same as the next. Consequently, we pride ourselves on our ability to be adaptable and offer a suite of online booking tools that suit all sizes and demands of our clients.

Whether you simply need a rail online booking tool, or a domestic hotel database; we can tailor a booking tool for you. Fully customisable, your policy and approval processes are built in during implementation, ensuring you have full control over your travel solution.

App library

We know how important it is to be able to book your travel and have access to helpful apps whilst on the move. We’ve made every effort to ensure we integrate with a number of apps and give you the best mobile service possible. If you’re an SAP Concur Travel user, you also have access to SAP Concur’s fantastic App Centre.

You can find out more about the apps that we support including SAP Concur, TripIt, Evolvi, Conferma Pay on our dedicated app library webpage.

 

Concur Partnership

We are one of the only SAP Concur TMC Elite Partner’s in Europe

Back office

We understand using out-sourced travel solution isn’t in everyone’s company culture, and some companies prefer to keep their travel team inside the organisation. Business Travel Direct can support this vision and assist you in making smart, cost-saving initiatives to achieve your travel objectives. Whether you’d like access to more choice by using our database of airfares and hotels, or your travel team needs a little extra training, Business Travel Direct can help.

Not only can we assist in making your current solution more productive, but we can also implement robust cost-saving initiatives by integrating your Back Office System with our own; making significant savings on licencing fees. If you’re currently paying for multiple mid and back office systems, ATOL and IATA licencing and direct contracts in order to run your own internal travel team, then Business Travel Direct may be able to help. We offer full customisation on invoicing and will ensure that your branding and company values are at the forefront of any collateral.

Unmanaged travel

Business Travel Direct understands that the world of corporate travel is changing. With a plethora of booking channels available via apps and the internet compliance is becoming an increasingly problematic issue for many. That’s why we’re the first Travel Solutions Provider in Europe to align ourselves with SAP Concur’s innovative Triplink technology, allowing us to capture 100% of employee travel – even if it’s not booked through us.

 

  • Gain greater visibility by capturing all travel data – whether it’s flights, hotels or ground transportation and understand where budget is being spent
  • Reward compliance and incentivise behaviour to encourage policy adherence and keep below budget
  • Improve traveller safety by capturing all the necessary information you’d need to communicate with your employees in the case of an emergency
  • Receive TripIt Pro™ free (usually $49.00 per user) when you use TripLink™ , and capture all your travel data in one master itinerary

Quality Assurance

Business Travel Direct is committed to achieving exceptional quality and service excellence and to deliver continuous improvement. We are certified with ISO 9001 (Quality Assurance).

Quality control tools and automated itinerary generation applications ensure accuracy and uniformity of documentation, and the robotic quality control systems undertake validation of required client-specific fields. We have formalised quality control and checking systems in place which help us deliver to the consistent level that our clients and suppliers expect. These processes are recognised by the certification of international Quality Management Standard ISO9001:2000. Key performance indicators form a core part of the delivery mechanism and are clearly quantified in all our contracts.

As an Investor in People Silver Standard award holder all our staff have training and development plans and our high staff retention rate is testament to our commitment to our team.

Reporting & analytics

Our insight and reporting suite enables you to really understand travel expenditure and behaviour. It’s far more than pie charts and bar graphs – it’s true insight into the entire travel process.

Our tools interrogate travel data to deliver sophisticated, intelligent reports that allow us and our clients to analyse travel patterns and purchasing behaviour, policy compliance, savings-made and missed opportunities.

Using this data, our dedicated client partnership managers can suggest a number of cost-saving initiatives that aim to promote compliance and encourage smart travelling behaviour. By interpreting the granular data, our management team are able to ensure our clients receive a tailored, personal service that best understands their business objectives and work tirelessly to ensure 100% customer satisfaction.

Contact Us

You can contact our Langley Head Office using the following information or use the form opposite to get in touch.

4 Waterside Court, Waterside Drive, Langley, Slough, SL3 6EZ

+ 44 (0)1895 450701

info@businesstraveldirect.co.uk

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