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Duty of Care and the Lone Traveller

Dec 9, 2015

Ensuring that your travellers are safe whilst away on business is one of your top priorities. Your travel policy has robust health and safety processes in place, your travellers are well versed in what to do and who to call in the case of an emergency; and perhaps you’re using traveller tracking technology such as our own SMARTtrack platform to risk assess and communicate. Natural disasters, political unrest, or outbreak of disease all have the obvious high threat levels attached to them, but the lone traveller can sometimes face a completely different set of risks; ones that are often missed or disregarded.

A recent study released in 2015 showed that 1 in 4 lone travellers have suffered a safety incident whilst on company business, ranging from theft of personal belongings, to a serious sexual assault. This shocking statistic shows the importance of ensuring that your travel policy and duty of care fulfilment supports the – not necessarily obvious – needs of your lone travellers. There is a possibility that your employees may feel embarrassed, or even worry that by speaking up, they’ll negatively impact their career. The Lone Traveller Initiative is about making smarter choices and eliminating vulnerability.

Here’s the top 8 changes you could make to your hotel programme that would positively impact your travellers:

1. Challenge your preferred hotels during the RFP stage to demonstrate their duty of care towards lone travellers

2. With every hotel booking made, ensure you receive confirmation that the reception desk is staffed 24/7

3. Question the locking mechanisms for your accommodation, as double-locking hotel doors will be safer and make the traveller feel more secure

4. Research the location of all your hotels before booking, using trusted review sites and cross referencing with maps to guarantee your traveller is staying in a busy, vibrant area of the city

5. If your traveller would feel safer, ask the hotel to allocate a specific room on the ground floor, or nearer to a lift or staircase, rather than at the end of the corridor

6. Receive written confirmation that a member of hotel staff will be available to assist your traveller into the car park during night-time or early-morning hours

7. Only book hotels that have outward-viewing peep holes in the room door

8. Ask the hotel to confirm that the hotel car park is well lit and monitored with CCTV