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Out of hours case study – FlyBMI ceases operations

In February 2019, FlyBMI announced that it was ceasing its operations, effective immediately. Here’s how our new in-house out of hours team handled the situation for our impacted travellers.    

Duty of Care – Hurricane Season Case Study

Historically, the weather in the Caribbean around the months of August/September is unpredictable and turbulent, so we always consider the potential risk our travellers could face during this time. Irma and Maria escalated really quickly and it was imperative we got...

Strategic Partnerships in Global Travel – A Case Study

A Business Travel Direct client with a large travel programme faced a number of challenges with their previous partner. With over 1700 employees travelling to a number of regions worldwide, they found that they had little consistency, received poor customer service...