Quality Assurance 24/7
Our dedication to providing you with the best customer service is supported by our toolbox of robotic SMARTquality technology, designed to enhance your travel options.
Business Travel Direct provides the highest standard of business travel services to all our customers and this is backed up by the fact that we have a very high client retention rate. We are committed to achieving exceptional quality and service excellence and to deliver continuous improvement. We are certified with ISO 9001 (Quality Assurance).
Quality control tools and automated itinerary generation applications ensure accuracy and uniformity of documentation, and the robotic quality control systems undertake validation of required client specific fields. We have formalised quality control and checking systems in place which help us deliver to the consistent level that our clients and suppliers expect. These processes are recognised by the certification of international Quality Management Standard ISO9001:2000. Key performance indicators form a core part of the delivery mechanism and are clearly quantified in all our contracts.
As an Investor in People Bronze Standard award holder all our staff have training and development plans and our high staff retention rate is testament to our commitment to our team.